If there is a topic that has gone unaddressed or if there are further inquiries, users are invited to contact our support team on support@whichentertainment.co.uk.
Forthwith, terms such as “site”, “our website”, “the website” and similar derivatives, unless explicitly noted, will be treated as references to Which Entertainment Group.
1.0 Information Collection and Use
Which Entertainment Group is the sole owner of the information collected on their websites. Which Entertainment Group collects information from our users at several different points on our website.
1.1. Information Use
We store information that we collect through cookies, log files and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users, detailing their viewing preferences. Consequently, collected information that is tied to the user are used for internal purposes only, such as improving the overall website and determining which services and content are best for our users. We do not share your individual profile with other third parties. Your profile is shared in aggregate form only, such as lumped statistical numbers: a general tally visitor’s country of origin through identifiable domain names. No information is shared such that third parties can positively identify you. No information is used to specifically direct marketing offers towards you.
A cookie is a piece of data stored on the user’s computer tied to information about the user. Which Entertainment Group use cookies to help improve our tracking of users through our site and therefore help us improve the experience they have. In light of a user refusing a cookie, default preferences will be set for them. We only use persistent cookies. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following internet browser help file directions.
Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising.
1.2. Information Collection
At this time we have no membership area and therefore do not require users to provide information for a registrar.
This privacy statement covers the use of cookies by Which Entertainment Group only and does not cover the use of cookies by any advertiser, however Which Entertainment Group will not use any advertiser that records personal information.
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use tracking utilities called 4Content+, AWStats and Google Analytics that use log files to analyze user movement. All such analysis is done in-house, provided to privileged staff members only and used to better enhance the user’s website experience.
2.0 Communications from the Site
2.1. Contests
During contests, either staff from Which Entertainment Group or third party contest organiser will contact users should they win. If there are marketing tie-ins (for example, product mailing lists, customers specials), we will prominently notify the user before they disclose their contact information. In general, if the user submits contact information for a contest, we cannot let them opt-out of communiqué because at minimum, we are obligated to notify potential winners and depending on the contest rules, notify such users if they are not qualified or have lost.
We will be judicious in respecting each user’s concern for spam and will not send out anything beyond the minimum amount of necessary communication required.
2.2. Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their experience on our website. We reply via e-mail or phone, in accordance with the users wishes.
3.0 Sharing
3.1. Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
3.2. Third Party Advertisers
Which Entertainment Group shares website usage information about users with reputable third party advertisers for the purpose of attracting advertisers. We also release general website statistics (i.e. number of visitors) and geographical makeup (of the ISP the user uses) to allow potential advertisers judge whether it is worthwhile to sell advertising to our site. None of this information can be personally tied to positively identify you.
3.3. Publishers and Manufacturers
Which Entertainment Group shares website usage information about users with reputable publishers and manufacturer companies. We release general statistics (i.e. number of visitors) and geographical makeup (of the ISP the user uses) to let companies judge whether they desire our press coverage.
While you cannot opt-out of this, we do not share information that can be personally tied to positively identify you. Should we desire such information, such as specific demographics (gender, age, etc.), we will prominently notify you upon collection.
4.0 Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. This includes such one-time events as contests handled by third party companies and participation in the message forums.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
This website may occasionally contain links to other sites. Please be aware that we at Which Entertainment Group are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
4.2. Contests and Surveys
On occasion, our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address) and demographic information (such as age, gender, income, etc.). Contact information will be used to notify the winners and award prizes. Contact information may also be used to disqualify entrants and notify losers.
Periodically, survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. A user’s personally identifiable information is not shared with third parties unless we give prior notice and choice.
Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes, unless we allow them, to which we will clearly state what information will be passed on and for what purposes they will be used.
5.0 Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.
In case of tampering, we will work to ascertain the extent of such malicious damage and will post prominently on our website the extent to which we have been compromised.
Likewise, we also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, systems administration, retrieving lost passwords, resolving problem accounts) are granted access to personally identifiable information.
Our employees take great care in keeping up-to-date on our security and privacy practices. Every six months, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected.
Finally, the servers that store personally identifiable information are in a secure environment in a highly secure server farm. We personally get reports and assurances that this location undergoes 24 hour, 7 day a week, monitoring. The premises, moreover, are restricted by key card and biometric security.
If users have any questions about the security at our website, users can send an e-mail to our webmaster via webmaster@whichentertainment.co.uk
6.0 Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users prominently. For example, if third party contest organizers demand us to include users to opt-in on their promotional offers, we will show privacy policy amendments for Which Entertainment Group before the user has to disclose his or her information.
Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post a notice we will also e-mail users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
7.0 Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
privacy@whichentertainment.co.uk
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